Report Incident
Create a job order or report a case
Check upcoming or overdue activities
Assign Resources
Assign resources to the field agents
View work order status
Route Map
Eliminate unnecessary travel with navigation support
Prioritize cases as High, Medium or low
Citizen Experience
To be able to meet them effectively, government organizations need to be easy to deal with via multiple channels, offer transparency, offer accountability, engage with citizens and empower staff with the information they need & when they need it. All within increasingly tight government budgets.
Resolve Citizens Requests In One
Simple Interaction
How to Improve Citizens’ Experience?
FieldForcePro citizen services solutions make government services more efficient, responsive, citizen-friendly and ensure that vital government programs are stood up on time, on schedule, and then build continuous improvement into ongoing operations.
- Transparency
- Effective Response Rate
- Less or No Paperwork
- Role-based Accountability
Public Sector Agencies
Federal Government
- Agriculture Services
- Census Services
- Transportation Services
- Wildlife Protection Service
- Forest Service
State Government
- Health Services
- Ageing & Disability
- Home Care
- Child Support
- Education Services
- Vehicle Registrations
- Transport Concessions
City Offices
- Public Land Management
- Electricity & Water
- Crimes & Misdemeanours
- Jury Service
- Emergency Response
- Tolls & Passes
Work Order Management
Create Work Order / An Incident
Create single or group task to report an accident or an incident. Allocate or Remove work orders from the job board.
Assign Resources / Route Map
Effectively manage Field Service Agent’s skills, and allocate tasks to technicians with the right skill set. Map view console plans their daily route and saves time, money and resources.
Check In / Out on Work Order completion
Update your supervisor about the work in progress. Check-in once your arrive at your job location and check out with proof before order completions.
Analyze Service Response Rates and Citizen Service Satisfaction
With Response Analysis, you can observe trends in Service satisfaction for a given Job, while increasing the anticipated response count.
Report Incident and View Incident Status
Report, Monitor & track incident status and service technician details all from your phone.
Citizen Service Application for Salesforce helps Bushfire Recovery gain momentum
Australia suffered from one of its worst bushfire rampage in recent history, with more than two dozen people killed, thousands of homes destroyed, and millions of acres charred so far.
Governments across Australia continued planning and executing massive efforts to make it easier for local citizens to recover and rebuild both humans and wildlife after the bushfire devastation. Voluntary agencies and non-profit organizations are engaged consistently to work with councils and state agencies on what else is needed to support the recovery and rebuilding effort.
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We're native to Salesforce
Built on the Salesforce platform, FieldForcePro gives you a complete citizen-centric view of your services.
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