Report Incident

Report cases

Create a job order or report a case

Check upcoming or overdue activities

Assign Resources

Assign Order

Assign resources to the field agents

View work order status

Route Map

Work Order

Eliminate unnecessary travel with navigation support

Prioritize cases as High, Medium or low

Citizen Experience

To be able to meet them effectively, government organizations need to be easy to deal with via multiple channels, offer transparency, offer accountability, engage with citizens and empower staff with the information they need & when they need it. All within increasingly tight government budgets. 

Resolve Citizens Requests In One
Simple Interaction

Shared Communication
Effective Time Management
Less or No Paperwork
Prompt Response
Transparent System
Role-based Accountability

How to Improve Citizens’ Experience?

FieldForcePro citizen services solutions make government services more efficient, responsive, citizen-friendly and ensure that vital government programs are stood up on time, on schedule, and then build continuous improvement into ongoing operations.   

  • Transparency
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  • Effective Response Rate
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  • Less or No Paperwork
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  • Role-based Accountability

Public Sector Agencies

Federal Government

  • Agriculture Services
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  • Census Services
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  • Transportation Services
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  • Wildlife Protection Service
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  • Forest Service

State Government

  • Health Services
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  • Ageing & Disability
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  • Home Care
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  • Child Support
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  • Education Services
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  • Vehicle Registrations
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  • Transport Concessions

City Offices

  • Public Land Management
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  • Electricity & Water
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  • Crimes & Misdemeanours
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  • Jury Service
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  • Emergency Response
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  • Tolls & Passes

Citizen Service Application for Salesforce helps Bushfire Recovery gain momentum

Australia suffered from one of its worst bushfire rampage in recent history, with more than two dozen people killed, thousands of homes destroyed, and millions of acres charred so far.

Governments across Australia continued planning and executing massive efforts to make it easier for local citizens to recover and rebuild both humans and wildlife after the bushfire devastation. Voluntary agencies and non-profit organizations are engaged consistently to work with councils and state agencies on what else is needed to support the recovery and rebuilding effort.

Know More

We're native to Salesforce

Built on the Salesforce platform, FieldForcePro gives you a complete citizen-centric view of your services.

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