FieldForcePro Brings Smarter Scheduling To Boost First-Time-Fix-Rate For Field Service Management

FieldForcePro in its brand new avatar bundles assisted scheduling, work order management, and intuitive dashboards to boost first-time-fix-rates for field service technicians. The new version will be available on Salesforce AppExchange.

25 September 2018, (San Francisco, USA) - Dreamforce 2018 today witnessed the announcement of a brand new FieldForcePro, a Salesforce native application that is expected to boost first-time-fix-rates for field service technicians.

The new application was today listed on Salesforce AppExchange, which is noticeably the world's leading Enterprise Apps Marketplace. FieldForcePro caters to the field service needs of manufacturers, consumer good retailers, and other outsourced service providers. Leveraging the Salesforce platform, Lightning and SF1 app, FieldForcePro provides greater collaboration between contact center agents, dispatcher agents and field technicians with access to real-time data anywhere, anytime. Enabled with assisted scheduling and field ready functionalities, this app boosts first-time-fix-rates for field technicians and hence their productivity.

The Lightning Experience features of Salesforce extends the usability and clearly enriches customer experience and hence increase customer engagement. Customers at Dreamforce 2018 reportedly also witnessed the app leverage Lightning Experience features of Salesforce - clearly enriching customer experience and hence increase customer engagement.

“Work order management has always remained an intricate field service process that requires coordination among multiple departments, precise scheduling, and accounting for almost any possibility that can arise in the course of a job” explained Dinesh Poduval, Director Marketing, CRMIT Solutions"Scheduling and dispatching efficiently (including figuring out which professionals are best suited to service a customer based on a combination of expertise, location, and availability), managing the flow of communication, and attempting to monitor the quality of the team’s work have usually required a significant amount of time and energy." added Dinesh

A series of webinars are planned to showcase the prowess of FieldForecePro and a detailed scheduled is expected to be notified shortly on

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